24/7 Customer Support in Cloud Hosting
We provide 24/7 billing, customer and technical support for all of our Linux cloud hosting. Even if you aren't our client yet and you have some questions, we can give you a hand without delay and give you the necessary info, in order to give you the choice to make an informed decision when you get your new web hosting account. We are available anytime, including holidays and weekends, and we provide you with several options for communication to contact us - live chat, phone, emails and support tickets. For your convenience, we now have multiple telephone numbers all over the world, so you will be able to call the one which is closer to you. The max response time for your e-mail messages and your tickets is 1 hour. The regular response time is around 15-20 minutes, so you can forget about waiting for a few days to get support for any task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you pick, you'll be able to reap the benefits of our 24/7 support services even on public holidays. All of your web sites will be available constantly and so will we. With a lot of communication options, you're able to pick the optimal method to contact us and find out about our solutions if you don't have an account yet, or ask for support in case you're already one of our customers. You're able to give us a call, have a chat with a live agent, send an e-mail or open a ticket from the Help section of your Hepsia hosting Control Panel. The previous two options have a one-hour response time guarantee, although it rarely takes over 20 min to get assistance no matter the complexity of the trouble. Using our customer and technical support services, we are there for you whenever you need us, not several days later.
24/7 Customer Support in VPS Hosting
With our Linux VPS hosting, you won't ever have to wait for more than 1 hour so as to get support for any type of situation that you may have with the server or the software which comes pre-installed with it. We warrant this short response time for all of the support tickets which you open via your billing Control Panel or emails which you send to our technical support crew. In addition, we have local telephone numbers in a number of countries around the world as well as a live chat service where we will help you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 via the various methods of communication, so whatever your question or issue is, there's always somebody to help you in a timely manner. In case you need help with third-party software, which you cannot deploy or which gives you problems, you're able to reap the benefits of the Managed Services upgrade package that we offer for all VPS plans.
24/7 Customer Support in Dedicated Web Hosting
We are aware how important it is to get timely support in general, let alone when you manage a whole server, so each dedicated server that we supply features 24/7 support with 1-hour answer time warranty regardless of the issue. The service is 100 % free for any issues with the server or the software that was installed from our administrators during the setup, therefore you are able to get in touch with us as many times as you'd like, even during holidays. You could either open a ticket from your billing area or you could send an e-mail, and the actual answer time for either of these rarely surpasses thirty minutes as we have administrators available round the clock. In case you need general information about our servers or you've got any kind of billing question/issue, you can also call one of the local telephone numbers that we have on as many as three different continents or you could take advantage of our live chat service and speak with an agent online. For third-party software assistance, we offer you a Managed Services upgrade, which you can include to your server package from the billing Control Panel.