A ticketing system is the most widely used means of communication that web hosting companies offer to their customers. It is most often part of the billing account and is the most effective way to resolve an issue that takes a certain amount of time to investigate or that has to be escalated to a system administrator. In this way, all comments supplied by either party will be kept in the very same location in case someone else wants to work on the problem in question and the information already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s not included in the hosting Control Panel, which goes to say that you’ll need to sign in and out of at least two accounts in order to do a particular operation or to get in touch with the company’s tech support staff. In case you desire to manage a number of domains and each one of them is hosted in its own account, you will need to use even more accounts simultaneously. In addition, it can take a significant period of time for the hosting provider to answer your ticket request.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from our company, you will never have to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can seamlessly access any support ticket while you are browsing your website files or editing different account settings. The ticketing system is being strictly monitored 24x7 by our technical support staff and the ticket response time is maximum 60 minutes, but it seldom takes more than 20 minutes to receive assistance. In contrast with some other companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you like and request info in relation to any billing or technical issue. In addition, you can read a selection of educative articles, which will help you tackle the most commonly experienced obstacles on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was developed with one objective in mind – that you should be able to manage everything connected with your semi-dedicated server account from one single location and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, if you have an enquiry or face an obstacle, you can touch base with our technical support team representatives momentarily without having to sign in to a different admin console. You can look through your web files or check various account settings while you post a new ticket or read the response to an old one. In case you have numerous tickets and you wish to track down a particular one, you can take advantage of the smart search option, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll receive a response in no more than sixty minutes regardless of the essence of your question or issue.