If you have a website, a problem might always crop up and it does not necessarily need to be connected with the web hosting service. For example, something might go wrong when you bring a web-based app up to date or some critical content might be edited or erased by accident. Irrespective of what the nature of the problem may be, you will need to get in touch with the client care team and ask them to restore a backup or to help you solve the problem that you’re experiencing. How fast they’ll do this will determine how much time your websites will be offline. For specific sites such as social networking websites or web stores, a recurrent unavailability too often equals lost users and cash. This is why, it is of principal importance that you use the services of a hosting company that provides not only a very good client care service, but also a fast one.

One-Hour Response Guarantee in Cloud Hosting

Our Linux cloud hosting come bundled with a one-hour reply time guarantee, which suggests that regardless of what question or problem you may have, we’ll always be there to assist you. Actually, it seldom takes more than half an hour to get an issue resolved or a query answered, and this is valid for both technical and sales matters. Our tech support team members will be at your disposal 24/7, even on legal holidays and weekends, which goes to say that you’ll always get immediate help. We understand precisely how costly time can be, so by the time we reply to your e-mail or support ticket, we will have looked into the matter and, if we haven’t discovered a solution, we’ll provide you with more info on what you need to do on your end, when the situation necessitates it. With our support services, you can be sure that there will be someone to help you instantly, no matter what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from our company, you can take full advantage of our extremely fast support services. You’ll obtain a response to any support ticket submitted via the web hosting Control Panel or email sent to our tech and customer support staff in no more than an hour. The response time is guaranteed and it’s valid regardless of the matter – technical or billing. It often takes substantially less time to examine and solve a problem. We will supply you with more details in case the solution entails something that needs to be done on your end. If you contact us during weekends or holidays, the response time will be absolutely the same and considering that our support team is working 24-7-365, you will obtain immediate assistance for any general, technical or billing issue regardless of what time of day or night it is.