Technical Support Channels
A One–Hour Ticket Response Guarantee
We offer a 60 min response guarantee for every ticket or email that you send to our help desk support staff. We will rapidly answer all standard enquiries and forward the matter to our sysadmins if any additional assistance is required. If you take advantage of the Admin Services package, we will carry out any of the included services at a time that has been agreed upon preliminary.
A First–Rate Tech Support Service
We’ll be available to you 24/7/365 to reply to any inquiries that you may have with regard to our Web Control Panel or any of the apps that we have installed on your behalf on the dedicated hosting server. If you also need assistance with server administration procedures, you can take advantage of our Admin Services package, which includes backup hard drive space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as troubleshooting and installation services
A User–Friendly Help Area
We have equipped the Web Control Panel with an exhaustive knowledge base, which offers elaborate explanations of all its features and functions. Plus, we have prepared exhaustive video tutorials that will further show you how to perform a certain action or resolve a regularly encountered problem. The help articles and the video tutorials are readily reachable from every Web Control Panel section via the Videos and Help buttons situated in the top right corner.