1 hour ticket response
Prompt support is our major responsibility and this is the reason why we’ve got a team of trained technical support engineers who are eager to provide a quick reply to any question that you may possibly have. Simply send your helpdesk ticket from the Web Control Panel and we’ll reply within 60 minutes at the latest. Actually, we work hard and aim for a twenty–minute client support ticket response time.
A Topflight Customer Care Service
Our client care team members have immense experience in the Linux cloud hosting world and are proficient enough to come up with a quick answer to your problem. If, however, the situation at hand is not within the competence of a support technician, the helpdesk ticket will be forwarded to a developer or sysadmin for additional investigation.
An Intuitive Help Center
To help you get a quick hint on how to use a certain feature, we have incorporated a really intuitive Help section in our Web Control Panel. You can browse through an extensive selection of web hosting account management articles and website management articles, take a glimpse at the F.A.Q. section or watch our educational video tutorials.